Privacy Policy


This Privacy Policy informs users of the nature, extent, and purpose of the collection and use of personal data by the responsible party, namely

Moselschlößchen Hotelgesellschaft mbH & Co. KG 
Neue Rathausstr. 12-16 
56841 Traben-Trarbach

Tel.: +49 (6541) 832-0
E-Mail us

on our website (hereafter, “Website”). The legal basis for this policy can be found in the German Federal Data Protection Act (Bundesdatenschutzgesetz - BDSG) and the German Broadcast Media Act (Telemediengesetz - TMG).

access files / Server Logfiles

The Website (or its service provider) collects and stores information that your browser automatically transmits to us in "server log files" for statistical purposes relating to the goals of the company, data security, and in order to optimize its services. This data includes:

  • Name of the called-up website

  • Date and time of the server request 

  • Browser type and browser version

  • Operating system used

  • IP address and the name of the website host provider

  • Referrer URL (the internet address of the website previously visited)

  • Name of the requested file and the size of the data file

  • Indication whether the request was successful

The provider reserves the right to check the log data at a later date if there are concrete indications (justified suspicion) of illegal use.

This data is not combined with data from other sources.

The legal basis for such data processing is Art. 6 (1) (f) DSGVO, which allows for the processing of data to fulfill a contract or for measures preliminary to a contract.

We cannot guarantee complete protection of your data against access by third parties during data transmission over the Internet (e.g. e-mail communication) due to possible security gaps.

handling of personal data

When the Website is used, confidential, personal data is collected that can enable personal identification. This includes, for example, name, telephone number, address and all data that you provide to us during registration, payment processing, execution of a contract and when creating your customer account.

Data protection for employment applications and in the application process

The person responsible for the handling this data (e.g. our Human Resources officer) collects and processes the personal data of applicants for the purpose of processing applications. Processing may also be carried out electronically. This is particularly the case where an applicant submits the relevant application documents electronically, for example by e-mail, to HR. If an employment contract is concluded with an applicant, the transferred data shall be stored for the purpose of processing the employment relationship in accordance with statutory provisions. If a contract of employment is not concluded with the candidate, the application file shall be automatically deleted six months after notification of the refusal decision, unless deletion conflicts with any other legitimate interests. Other legitimate interests in this sense include, for example, the duty to provide evidence in proceedings under the General Equal Treatment Act (Allgemeines Gleichbehandlungsgesetz - AGG).

SSL encryption

To protect the security of your personal data during transmission, we use SSL encryption (Secure Socket Layer).


Cookies are small text files that make it possible to store specific information relating to the device on the user's access device. On the one hand, they serve user-friendliness of websites and thus the users (e.g. storage of login data). On the other hand, they serve to collect statistical data on website use to be able to analyse and improve the website. Basically, there are two different types of cookies: so-called session cookies, which are deleted as soon as you close your browser, and cookies which are stored on your device until they are deleted by you. Users can influence the use of cookies. Most browsers have an option to restrict or completely prevent the storage of cookies. However, our Website only functions in a limited manner if you restrict the use of cookies.

Cookies that are necessary for the execution of the electronic communication process or for the provision of certain functions desired by you (e.g. shopping basket function), are stored on the basis of Art. 6 para. 1 lit. f DSGVO. The Website operator has a justified interest in the storage of cookies for the technically error-free and optimised provision of his services.

You can manage many online ad cookies from companies via the website or the EU website

Google Analytics

Google Analytics cookies are stored on the basis of Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analyzing user behaviour in order to optimize both his Website and his advertising in a targeted manner.

This Website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on the user's computer, to help the Website analyze how users use the site. The information generated by the cookie about the use of this Website by users is generally transmitted to a Google server in the USA and stored there.

However, if IP anonymization is activated on this Website, the IP address of Google's users will be shortened in advance within Member States of the European Union or in other states subject to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. IP anonymization is active on this Website. On behalf of the operator of this Website, Google will use this information for the purpose of evaluating the use of the Website by users, compiling reports on Website activity and providing other services to the Website operator relating to Website activity and internet usage.

The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. Users may refuse the use of cookies by selecting the appropriate settings on their browser, however please note that if you do this you may not be able to use the full functionality of this website. Users can also prevent Google from collecting the data generated by the cookie and related to their use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plugin available under the following link:

As an alternative to the browser add-on or within browsers on mobile devices, please click this link to prevent Google Analytics from collecting data from this website in the future. An opt-out cookie is stored on your device. If you delete your cookies, you must click this link again.

use of Webfonts

External fonts from Google are used on these Internet pages for the uniform representation of fonts. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose, the browser you are using must connect to the Web font provider's servers. If your browser does not support this feature, a standard font will be used by your computer to display it. The use of the web font is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

For more information about Google Web Fonts, visit 

USE of Java-Script

On this website we use active Java Script content from external providers. By accessing our Website, these external providers may receive personal information about your visit to our website. Processing of data outside the EU is possible. You can prevent this by installing a Java script blocker such as the browser plugin 'NoScript' ( or deactivating java script in your browser. However, we would like to point out that our Website and service only function to a limited extent if you prevent the use of Java Script.

integration of third-party services and content

It is possible that third party content, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites may be included within this Website. This always presupposes that the providers of this content (hereinafter referred to as "third-party providers") records users’ IP addresses. (Without the IP address, they could not send the content to the browser of the respective user). The IP address is therefore required for the presentation of this content. We strive to use only that content whose providers use IP addresses only for the distribution of the content. However, we have no influence on whether the third party providers store the IP address for statistical purposes, for example. As far as this is known to us, we inform users about it.

Use of the online booking tool DIRS21 from TourOnline AG

Our online presence uses the online booking tool DIRS21 (hereinafter "OBT") of TourOnline AG, Borsigstraße 26, 73249 Wernau, Germany (, hereinafter "TOAG") to enable the online booking of accommodation and other travel services as well as to process enquiries. As part of the OBT, TOAG processes the data as the responsible party. You will find the notes and provisions on data protection in TOAG's data privacy statement for OBT, which you can access at any time from the OBT or view at

contacting us

When contacting us (e.g. via a contact form or e-mail), the user's details are stored for the purpose of processing the enquiry and in the event that follow-up questions arise. This data will not be passed on to any third party without your consent.

The processing of data which you provide when contacting us, is based on your consent (Art. 6 para. 1 lit. a DSGVO). Your consent can be revoked at any time. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

As long as there is no request for data deletion, the consent for storage is revoked or the purpose for data storage no longer applies, the data transmitted when contacting us remain with us. Legal retention periods remain unaffected.

Revocation, Changes, Deletion and Right to Information

The user has the right, within the framework of the applicable legal provisions, to request information free of charge about personal data, its origin and recipient and the purpose of the data processing. In addition, the user has the right to correction of incorrect data as well as blocking and deletion of his personal data, unless there is no legal obligation to retain it.