Spa Etiquette for VINO LAY SPA

Important Notes

Spa appointments

We are glad to accommodate your desired time for an appointment.  Please book your treatment as early as possible and stick to the agreed time and treatment length. We recommend that you appear 5 minutes early for your appointment. 

treatment length

The given treatment length includes a short post-treatment rest and time to change.

late arrivals

Sorry, but we cannot extend a treatment if you arrive late. If you arrive later than the time you booked, the treatment will be shortened accordingly.

cancellation of appointments

If you cannot honor an appointment, we ask that you cancel with us or at the hotel reception 24 hours in advance, at the latest. Please note that we will charge you 100% of the treatment fee if you cancel less than 24 hours before the appointment, or if you do not appear for an appointment. Thank you for your understanding! 

Spa Etiquette

In consideration for other guests, we ask that you turn off your mobile phone while visiting the spa. Our spa is smoke-free. Please conduct yourself quietly and in a low-key manner in our spa.

Precautionary Measures – Your Health

Before your treatment, please inform us of any health conditions, like high blood pressure, heart problems, metabolic disorders or allergies, pregnancy, any recent operations, or other health complaints or limitations. 

clothing

We recommend wearing a bathrobe or loose leisure clothing. Our therapists and beauticians are instructed to cover you appropriately during treatments.

Men – Please Shave

For best results, we recommend that men shave within a few hours before any facial treatments.

valuables

We recommend depositing any valuables in your room safe.  We will gladly look after your personal items during spa treatments, but cannot take responsibility for any lost valuables.